{"id":22344,"date":"2025-10-21T12:41:32","date_gmt":"2025-10-21T10:41:32","guid":{"rendered":"https:\/\/elum-energy.com\/?page_id=22344"},"modified":"2026-09-28T16:56:23","modified_gmt":"2026-09-28T14:56:23","slug":"ecare","status":"publish","type":"page","link":"https:\/\/elum-energy.com\/fr\/services\/ecare\/","title":{"rendered":"eCare"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22344\" class=\"elementor elementor-22344 elementor-22335\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f00aa13 e-flex e-con-boxed e-con e-parent\" data-id=\"f00aa13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-480922d breadcrumbs_links elementor-widget elementor-widget-breadcrumbs\" data-id=\"480922d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/elum-energy.com\/fr\/\">Homepage<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-442a320 e-flex e-con-boxed e-con e-parent\" data-id=\"442a320\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6065297 e-con-full e-flex e-con e-child\" data-id=\"6065297\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c10429 titre_2 elementor-widget elementor-widget-heading\" data-id=\"1c10429\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">eCare\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013f56d sous_titre_3 elementor-widget elementor-widget-heading\" data-id=\"013f56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Votre satisfaction est notre mission\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94f5400 liste_check elementor-widget elementor-widget-text-editor\" data-id=\"94f5400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>eCare est le programme de support client d\u2019Elum : mise en service, assistance et maintenance pour assurer le bon fonctionnement de votre centrale, \u00e0 chaque \u00e9tape.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd16db1 e-con-full e-flex e-con e-child\" data-id=\"fd16db1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6645dc4 btn_noir_border_blanc elementor-widget elementor-widget-button\" data-id=\"6645dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#plan\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CHOISIR VOTRE FORMULE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efaedfb btn_color1_noir elementor-widget elementor-widget-button\" data-id=\"efaedfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elum-energy.com\/contact\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">NOUS CONTACTER<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64b1561 e-con-full e-flex e-con e-child\" data-id=\"64b1561\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d137f9e elementor-widget elementor-widget-image\" data-id=\"d137f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/elum-energy.com\/wp-content\/uploads\/2023\/11\/img-article1.jpg\" class=\"attachment-full size-full wp-image-12762\" alt=\"img-article1.jpg\" srcset=\"https:\/\/elum-energy.com\/wp-content\/uploads\/2023\/11\/img-article1.jpg 1920w, https:\/\/elum-energy.com\/wp-content\/uploads\/2023\/11\/img-article1-780x439.jpg 780w, https:\/\/elum-energy.com\/wp-content\/uploads\/2023\/11\/img-article1-768x432.jpg 768w, https:\/\/elum-energy.com\/wp-content\/uploads\/2023\/11\/img-article1-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c08f50 e-flex e-con-boxed e-con e-parent\" data-id=\"7c08f50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d489c3a e-con-full e-flex e-con e-child\" data-id=\"d489c3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e616ba3 e-con-full bloc_blanc bg_bottom_deg1 e-flex e-con e-child\" data-id=\"e616ba3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5fe895 e-con-full e-flex e-con e-child\" data-id=\"c5fe895\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d3710cf e-con-full e-flex e-con e-child\" data-id=\"d3710cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba23bdc titre_3 elementor-widget elementor-widget-heading\" data-id=\"ba23bdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une assistance <span>experte<\/span> quand vous en avez besoin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ada76f elementor-widget elementor-widget-text-editor\" data-id=\"5ada76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pour les sites C&amp;I<br \/><\/strong>Chaque projet C&amp;I est diff\u00e9rent par sa taille, sa complexit\u00e9 et son budget. Nos formules de support C&amp;I sont modulaires : vous ne payez que pour le niveau d\u2019assistance dont votre projet a r\u00e9ellement besoin, de l\u2019assistance \u00e0 distance ponctuelle \u00e0 une couverture de services compl\u00e8te.<\/p><p><strong>Pour les sites Utility<br \/><\/strong>Les centrales de grande puissance ne laissent aucune place aux temps d\u2019arr\u00eat. B\u00e9n\u00e9ficiez d\u2019une r\u00e9ponse prioritaire, d\u2019une maintenance d\u00e9di\u00e9e du PPC et du SCADA, ainsi que d\u2019un accompagnement proactif afin de pr\u00e9server durablement les performances, la disponibilit\u00e9 et la fiabilit\u00e9 de votre installation.<\/p><p><strong>Pour les portefeuilles de sites<br \/><\/strong>G\u00e9rer plusieurs projets ne devrait pas signifier g\u00e9rer plusieurs contrats. eCare Privilege regroupe l\u2019ensemble de votre portefeuille C&amp;I et Utility sous un seul contrat, avec des avantages exclusifs et des tarifs optimis\u00e9s.<strong><br \/><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c7fb78 e-con-full e-flex e-con e-child\" data-id=\"7c7fb78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b062e0c elementor-widget elementor-widget-text-editor\" data-id=\"b062e0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous n\u2019\u00eates pas encore pr\u00eat \u00e0 souscrire une formule de support ? Aucun probl\u00e8me : nos services \u00e0 distance et sur site sont \u00e9galement disponibles \u00e0 la carte. Vous b\u00e9n\u00e9ficiez ainsi rapidement d\u2019un diagnostic \u00e0 distance ou d\u2019une intervention sur site, exactement lorsque vous en avez besoin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c6c999 bg_gris1 bg_solarpanel e-flex e-con-boxed e-con e-parent\" data-id=\"9c6c999\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a22596 titre_2 elementor-widget elementor-widget-heading\" data-id=\"3a22596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assurer la meilleure \n<span>satisfaction client<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6156307 e-con-full e-flex e-con e-child\" data-id=\"6156307\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4214a4 elementor-widget elementor-widget-text-editor\" data-id=\"b4214a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14f7a429 e-con-full e-flex e-con e-child\" data-id=\"14f7a429\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-10a140d4 elementor-widget elementor-widget-text-editor\" data-id=\"10a140d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><span class=\"txt_18\">Nous soutenons l\u2019installation du plus grand nombre de centrales renouvelables \u00e0 travers le monde afin de maximiser la p\u00e9n\u00e9tration de l\u2019\u00e9nergie solaire tout en garantissant la stabilit\u00e9 du r\u00e9seau.<\/span><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae82c52 e-con-full e-grid e-con e-child\" data-id=\"ae82c52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5466ddd e-con-full e-flex e-con e-child\" data-id=\"5466ddd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3111811 titre_4 elementor-widget elementor-widget-heading\" data-id=\"3111811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-xxl\"><span>100%<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb6e4fb titre_4 elementor-widget elementor-widget-heading\" data-id=\"cb6e4fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-large\">Fuseaux horaires \n<br>couverts par la hotline<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2891abc elementor-widget elementor-widget-text-editor\" data-id=\"2891abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73637c95 e-con-full e-flex e-con e-child\" data-id=\"73637c95\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-7e9b0902 elementor-widget elementor-widget-text-editor\" data-id=\"7e9b0902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p style=\"text-align: center;\">Couverture horaire compl\u00e8te pour une assistance 24h\/24 les jours ouvr\u00e9s<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-2973836f e-con-full e-flex e-con e-child\" data-id=\"2973836f\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-422b739f titre_4 elementor-widget elementor-widget-heading\" data-id=\"422b739f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\" style=\"text-align: center;\">\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f21ea89 e-con-full e-flex e-con e-child\" data-id=\"f21ea89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e672267 titre_4 elementor-widget elementor-widget-heading\" data-id=\"e672267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-xxl\"><span>6+<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2564f0 titre_4 elementor-widget elementor-widget-heading\" data-id=\"a2564f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Langues parl\u00e9es, pr\u00e9sence dans +50 pays\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fce42d6 elementor-widget elementor-widget-text-editor\" data-id=\"fce42d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2973836f e-con-full e-flex e-con e-child\" data-id=\"2973836f\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-6a4ba98 elementor-widget elementor-widget-text-editor\" data-id=\"6a4ba98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p style=\"text-align: center;\">Notre \u00e9quipe support parle anglais, fran\u00e7ais, arabe, espagnol, portugais, urdu, afrikaans<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-4130e776 e-con-full e-flex e-con e-child\" data-id=\"4130e776\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-1bdc043 titre_4 elementor-widget elementor-widget-heading\" data-id=\"1bdc043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\" style=\"text-align: center;\">\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de9e2b7 e-con-full e-flex e-con e-child\" data-id=\"de9e2b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7133595 titre_4 elementor-widget elementor-widget-heading\" data-id=\"7133595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-xxl\"><span>6.2\/7<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f820ce2 titre_4 elementor-widget elementor-widget-heading\" data-id=\"f820ce2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">CES\n<br> score<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5f745 elementor-widget elementor-widget-text-editor\" data-id=\"5e5f745\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2973836f e-con-full e-flex e-con e-child\" data-id=\"2973836f\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-6a4ba98 elementor-widget elementor-widget-text-editor\" data-id=\"6a4ba98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p style=\"text-align: center;\">Nos clients nous ont accord\u00e9 une note CES de 6,2 sur 7, mesurant l\u2019effort d\u00e9ploy\u00e9 pour r\u00e9soudre un probl\u00e8me donn\u00e9<\/p><\/div><\/div><\/div><div class=\"elementor-element elementor-element-4130e776 e-con-full e-flex e-con e-child\" data-id=\"4130e776\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-1bdc043 titre_4 elementor-widget elementor-widget-heading\" data-id=\"1bdc043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\" style=\"text-align: center;\">\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ce6f6e e-flex e-con-boxed e-con e-parent\" data-id=\"7ce6f6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e00d5a titre_2 elementor-widget elementor-widget-heading\" data-id=\"8e00d5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u2019\u00e9cosyst\u00e8me <span>eCare<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-894f66c elementor-widget elementor-widget-text-editor\" data-id=\"894f66c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Choisissez le cadre de services qui correspond \u00e0 votre projet, d\u2019une centrale individuelle \u00e0 l\u2019ensemble de votre portefeuille.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64ee3e e-flex e-con-boxed e-con e-child\" data-id=\"e64ee3e\" data-element_type=\"container\" data-e-type=\"container\" id=\"plan\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2d07472 bloc_cat1 e-flex e-con-boxed e-con e-child\" data-id=\"2d07472\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd03a6 titre_2 elementor-widget elementor-widget-heading\" data-id=\"4bd03a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">eCare C&amp;I<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a1402 elementor-widget elementor-widget-text-editor\" data-id=\"c4a1402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une assistance fiable tout au long du cycle de vie de vos projets solaires, hybrides et de vos micro-r\u00e9seaux.<br \/><br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c794784 btn_color1_noir elementor-widget elementor-widget-button\" data-id=\"c794784\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elum-energy.com\/fr\/ecare-ci\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efd2af6 bloc_cat2 e-flex e-con-boxed e-con e-child\" data-id=\"efd2af6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-225226d titre_3_degrad2 txt_cap elementor-widget elementor-widget-heading\" data-id=\"225226d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">eCare Utility<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbb306d elementor-widget elementor-widget-text-editor\" data-id=\"fbb306d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mise en service, assistance technique et support par MWc tout au long du cycle de vie de vos centrales \u00e9quip\u00e9es de PPC et de SCADA.<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4992f2c btn_deg_2 elementor-widget elementor-widget-button\" data-id=\"4992f2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elum-energy.com\/fr\/ecare-utility\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-793919a bloc_cat3 e-flex e-con-boxed e-con e-child\" data-id=\"793919a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1e55c6 titre_2_gris elementor-widget elementor-widget-heading\" data-id=\"d1e55c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">eCare Privilege<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad195ed elementor-widget elementor-widget-text-editor\" data-id=\"ad195ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un programme de fid\u00e9lit\u00e9 d\u00e9di\u00e9 pour g\u00e9rer l\u2019ensemble de votre portefeuille de projets sous un contrat unique, avec des avantages exclusifs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07f394f btn_gris elementor-widget elementor-widget-button\" data-id=\"07f394f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elum-energy.com\/fr\/ecare-privilege\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">EN SAVOIR PLUS <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ac1595 bg_color1 e-flex e-con-boxed e-con e-parent\" data-id=\"4ac1595\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a41a65c e-con-full e-flex e-con e-child\" data-id=\"a41a65c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9c9939 titre_3_v2 elementor-widget elementor-widget-heading\" data-id=\"e9c9939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">eCare+ : forfait de <span>8 heures <\/span> d\u2019assistance \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7e894 elementor-widget elementor-widget-text-editor\" data-id=\"7a7e894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Besoin d\u2019aide lors de la mise en service ou d\u2019une intervention rapide en cas de probl\u00e8me ? Nos forfaits de 8 heures vous donnent acc\u00e8s \u00e0 une assistance client d\u00e9di\u00e9e, exactement lorsque vous en avez besoin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be1f129 e-con-full e-flex e-con e-child\" data-id=\"be1f129\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18a59e1 elementor-widget elementor-widget-image\" data-id=\"18a59e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/elum-energy.com\/wp-content\/uploads\/2026\/07\/istockphoto-1318137489-1024x1024-transformed-768x512.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-31456\" alt=\"Grid Code Compliance\" srcset=\"https:\/\/elum-energy.com\/wp-content\/uploads\/2026\/07\/istockphoto-1318137489-1024x1024-transformed-768x512.jpeg 768w, https:\/\/elum-energy.com\/wp-content\/uploads\/2026\/07\/istockphoto-1318137489-1024x1024-transformed-780x519.jpeg 780w, https:\/\/elum-energy.com\/wp-content\/uploads\/2026\/07\/istockphoto-1318137489-1024x1024-transformed.jpeg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff7f202 e-flex e-con-boxed e-con e-parent\" data-id=\"ff7f202\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0a3c426 bg_color1 e-con-full e-flex e-con e-child\" data-id=\"0a3c426\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1e8e4 titre_3_v2 elementor-widget elementor-widget-heading\" data-id=\"1b1e8e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 choisir une  <span>solution de contr\u00f4le<\/span> pour votre installation?\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3b252e bg_color1 e-con-full e-flex e-con e-child\" data-id=\"d3b252e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1701b5b btn_noir_border_blanc elementor-widget elementor-widget-button\" data-id=\"1701b5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elum-energy.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>eCare Votre satisfaction est notre mission eCare est le programme de support client d\u2019Elum : mise en service, assistance et maintenance pour assurer le bon fonctionnement de votre centrale, \u00e0 chaque \u00e9tape. CHOISIR VOTRE FORMULE NOUS CONTACTER Une assistance experte quand vous en avez besoin Pour les sites C&amp;IChaque projet C&amp;I est diff\u00e9rent par sa [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":9121,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-22344","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>eCare - Nos Plans d\u2019Assistance<\/title>\n<meta name=\"description\" content=\"Le programme eCare offre un soutien expert et une maintenance continue pour assurer la fiabilit\u00e9 de votre centrale tout au long de sa vie.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elum-energy.com\/fr\/services\/ecare\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eCare - 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