eCare C&I
Every C&I project is different — in size, complexity, and budget.
Our support plans adapt to yours, covering every stage of your solar and hybrid energy project’s lifecycle.
Support included
Multilingual hotline.
Everything Included in Your eCare Plan
Extended Customer Support
A dedicated account manager. 8/5 hotline access. Support response as fast as 24 hours. Technical Onboarding - A real support, at every stage of your project.
Advanced Monitoring Platform
See more, control more. ePowerMonitor, our hypervision platform, gives you enhanced visibility over your system — with a version tailored to your support plan.
Access to Elum Academy
Videos, tutorials, technical documentation — everything you need to master Elum products, sharpen your expertise, and get certified.
Find the eCare C&I Support Plan That Fits You Best
Service plan
Basic
4hours
customer support
customer support
- Customer support — 4 hours
- Production outage report response time — 72h
- eConf access — local
- Elum Academy — free access
- Hotline assistance
- Dedicated account manager
- Online corrective maintenance
- Additional custom driver update
- New device integration support
- ePowerMonitor
- Expert training
Service plan
Core
16hours
customer support
customer support
- Customer support — up to 16 hours
- Hotline assistance
- Dedicated account manager
- Production outage report response time — 6h
- Online corrective maintenance
- Additional custom driver update
- ePowerMonitor — Lite
- eConf access — remote
- Expert training — 2 hours
- Elum Academy — up to 2 certificates
- New device integration support
Most support
Service plan
Advanced
48hours
customer support
customer support
- Customer support — up to 48 hours
- Hotline assistance
- Dedicated account manager
- Production outage report response time — 6h
- Online corrective maintenance
- Additional custom driver update
- New device integration support
- ePowerMonitor — Pro
- eConf access — remote
- Expert training — up to 8 hours
- Elum Academy — up to 4 certificates
Taking care of your solar
installation could be our next challenge