eCare
eCare is Elum’s customer support program for commissioning, service, and maintenance. Designed to keep your power plant running smoothly, every step of the way.
Expert Support, Available When You Need it
For C&I Sites
Every C&I project is different in size, complexity, and budget. Our C&I support plans are modular, so you only pay for the level of assistance your project actually needs, from occasional remote support to full service coverage.
For Utility Sites
Utility-scale plants leave no room for downtime. Get priority response, dedicated PPC and SCADA maintenance, and proactive service support to protect performance, availability, and reliability over the long run.
For Sites Portfolio
Running several projects shouldn’t mean managing several contracts. eCare Privilege consolidates your entire portfolio C&I and utility-scale alike under one agreement, with exclusive benefits and optimized rates.
Not ready for a support plan? No problem — our remote and on-site services are also available on a pay-as-you-go basis, so you can get fast troubleshooting or field support exactly when you need it.
Striving for the Best Satisfaction
We support the installation of more renewables around the world in maximizing solar penetration while ensuring grid stability.
Covered
Full time-zone coverage for a 24/24 assistance on business days.
6+
Languages Natively Spoken in 50 Countries
Our customer success team speak English, French, Arabic, Spanish, Portuguese, Urdu.
6.2/7
CES
Score
Our clients noted us 6.2 out of 7 on the Customer Effort Score, measuring the effort made for issue resolution.
The eCare ecosystem
Choose the service framework that fits your project from a single plant to your entire portfolio.
Reliable support throughout the lifecycle of your solar, hybrid, and microgrid projects.
Commissioning, service assistance, and per-MWp support throughout the lifecycle of your PPC and SCADA power plants.
Dedicated loyalty program to manage your entire project portfolio under a single contract, with exclusive benefits.
Need a hand during commissioning, or a quick fix when something goes wrong? Our 8-hour service packs give you dedicated client support, exactly when you need it.
