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Support plan
To better assist you over the lifetime of your power plants, we created
Elum’s support plans.
Elum’s support plans have been designed to give you the right mix
of tools and access to expertise in order to ensure seamless commissioning.
Select the package of assistance you need and we will be here for you.
Striving for the best satisfaction
penetration while ensuring grid stability.
covered
Full time-zone coverage for a 24/24 assistance on business days.
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Languages natively spoken in 50 countries
Our customer success team speak english, french, arabic, spanish, portuguese, urdu.
6.2/7
CES
score
Our clients noted us 6.2 out of 7 on the Customer Effort Score, measuring the effort made for issue resolution.
Discover what Support Plan is made for you
Elum is close to you
Contact: Guy-David Audenay
guy-david.audenay@elum-energy.com
+33 1 84 25 69 47
9 Rue d’Enghien, 75010 PARIS
Contact: Mohamad Hammoud
mohamad.hammoud@elum-energy.com
+212 5 22 40 93 83
21 Rue Bapaume,
Casablanca
Contact Christiaan: Carstens
christiaan.carstens@elum-energy.com
+27 6 78 43 72 86
Work & Co, 11th Floor, Touchstone House,
7 Bree Street,
Cape Town, 8001
Contact : Paulo Soares
paulo.soares@elum-energy.com
+55 (11) 97131-1212
Columbus Desenvolvimento Internacional Ltda. (FBD), Alameda Campinas 463,
CEP 01404-902 São Paulo, SP
Contact: Awon M Arshad
Serena Business Complex, Islamabad, Pakistan