eCare C&I
eCare for C&I and Microgrids
Dedicated support plans designed to provide comprehensive and reliable support throughout the lifecycle of your solar and hybrid energy projects.
Extended Customer Support
Get the support you need at every stage of your project, with a dedicated account manager, 8/5 hotline access, support within 48 hours, expert training, and more.
Advanced Monitoring Platform
Benefit from the ePowerMonitor hypervision platform, available in different versions depending on your support plan, for enhanced visibility and control of your system.
Access to Elum Academy
Explore a comprehensive library of videos, tutorials, and technical documentation to help you master Elum products, strengthen your expertise, and get your certification.
Find the eCare C&I Support Plan That Fits You Best
Customer support
4 hours
up to 16 hours
up to 48 hours
Hotline assistance
✗
✔
✔
Dedicated account manager
✗
✔
✔
Production outage report response time
72h
6h
6h
Online corrective maintenance
✗
✔
✔
Additional custom driver update
✗
✔
✔
New device integration support
✗
✗
✔
ePowerMonitor
✗
Lite
Pro
eConf access
local
remote
remote
Expert training
✗
2 hours
up to 8 hours
Elum Academy
free access
up to 2 certificates
up to 4 certificates
…..and more
BASIC
✓ Includes:
- Customer support – 4 hours
- Production outage report response time – 72 hours
- eConf access – Local access
- Elum Academy – Free access
✗ Not included:
- Hotline assistance
- Dedicated account manager
- Online corrective maintenance
- Additional custom driver update
- New device integration support
- ePowerMonitor
- Expert training
CORE
✓ Includes:
- Customer support – 16 hours
- Hotline assistance
- Dedicated account manager
- Production outage report response time – 6 hours
- Online corrective maintenance
- Additional custom driver update
- ePowerMonitor – Lite version
- eConf access – Remote access
- Expert training – 2 hours
- Elum Academy – Up to 2 certificates
✗ Not included:
- New device integration support
ADVANCED
✓ Includes:
- Customer support – 48 hours
- Hotline assistance
- Dedicated account manager
- Production outage report response time – 6 hours
- Online corrective maintenance
- Additional custom driver update
- New device integration support
- ePowerMonitor – Pro version
- eConf access – Remote access
- Expert training – Up to 8 hours
- Elum Academy – Up to 4 certificates
Taking care of your solar
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