eCare Utility-scale
Dedicated support plans designed to ensure efficient, reliable, and responsive service throughout the lifecycle of your utility-scale power plant.
Everything Included in Your eCare Plan
Priority level customer support
Priority issue resolution backed by a dedicated Account Manager and hotline support.
Corrective maintenance
Prompt issue resolution to quickly restore system performance and ensure business continuity.
PPC & SCADA evolutive maintenance
Continuous enhancements to optimize performance and meet evolving needs.
Cybersecurity maintenance
Continuous security updates to protect your systems.
Find the eCare Utility Support Plan That Fits You Best
Service plan
Basic
4honline support
hours allocation
hours allocation
- Online support hours allocation — 4h
- Support priority
- Hotline assistance
- Dedicated account manager
- PPC and SCADA corrective maintenance
- Energy management dashboard
- Evolutive maintenance
- Cybersecurity maintenance
Service plan
Core
24honline support
hours allocation
hours allocation
- Online support hours allocation — 24h
- Support priority
- Hotline assistance
- Dedicated account manager
- PPC and SCADA corrective maintenance — 4h
- Energy management dashboard
- Evolutive maintenance
- Cybersecurity maintenance
Most support
Service plan
Advanced
48honline support
hours allocation
hours allocation
- Online support hours allocation — 48h
- Support priority
- Hotline assistance
- Dedicated account manager
- PPC and SCADA corrective maintenance — 8h
- Energy management dashboard
- Evolutive maintenance — 8h
- Cybersecurity maintenance
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