eCare Utility
eCare for Utility-Scale Power Plant
Dedicated support plans designed to ensure efficient, reliable, and responsive service throughout the lifecycle of your utility-scale power plant.
Find the eCare Utility Support Plan That Fits You Best
Support priority
✗
✔
✔
Hotline assistance
✗
✔
✔
Dedicated account manager
✗
✔
✔
Online support hours allocation
4h
24h
48h
PPC and SCADA Corrective maintenance
✗
4h
8h
Evolutive Maintenance
✗
✔
8h
Energy management dashboard
✗
✔
✔
Cybersecurity Maintenance
✗
✗
✔
BASIC
✓ Includes:
Online support hours allocation – 4 hours
✗ Not included:
- Support priority
- Hotline assistance
- Dedicated account manager
- PPC and SCADA Corrective maintenance
- Evolutive Maintenance
- Energy management dashboard
- Cybersecurity Maintenance
CORE
✓ Includes:
- Support priority
- Hotline assistance
- Dedicated account manager
- Online support hours allocation – 24 hours
- PPC and SCADA Corrective – 4 hours
- Energy management dashboard
✗ Not included:
- Evolutive Maintenance
- Cybersecurity Maintenance
ADVANCED
✓ Includes:
- Customer support – 48 hours
- Hotline assistance
- Dedicated account manager
- Production outage report response time – 6 hours
- Online corrective maintenance
- Additional custom driver update
- New device integration support
- ePowerMonitor – Pro version
- eConf access – Remote access
- Expert training – Up to 8 hours
- Elum Academy – Up to 4 certificates
…..and more
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