Support plan
Your satisfaction is our mission.
To better assist you over the lifetime of your power plants, we created
Elum’s support plans.
Elum’s support plans have been designed to give you the right mix
of tools and access to expertise in order to ensure seamless commissioning.
Select the package of assistance you need and we will be here for you.
Striving for the best satisfaction
We support the installation of more renewables around the world in maximizing solar
penetration while ensuring grid stability.
penetration while ensuring grid stability.
100%
Time zone
covered
covered
Full time-zone coverage for a 24/24 assistance on business days.
+6
Languages natively spoken in 50 countries
Our customer success team speak english, french, arabic, spanish, portuguese, urdu.
6.2/7
CES
score
Our clients noted us 6.2 out of 7 on the Customer Effort Score, measuring the effort made for issue resolution.
Discover what Support Plan is made for you
